Return and Refund Policy

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We want every AyaVine order to be handled with care. Because our products may include ingestible, topical, or adult-use formulations, return eligibility depends on the condition and type of product.

Returns

Unopened and unused products may be eligible for return within 14 days of delivery. To request a return, contact us before sending anything back. Returned items must be unopened, unused, and in their original packaging.

Customers are responsible for return shipping unless the return is due to AyaVine error or product damage.

Final Sale Items

• Opened products
• Used products
• Ingestible products that have been opened
• Vapor products
• Sale or promotional items, unless otherwise stated
• Products damaged after delivery
• Products returned without prior approval

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery. Please include your order number, a description of the issue, and photos of the product and packaging.

We will review the issue and may offer a replacement, refund, or store credit depending on the situation.

Refunds

Approved refunds are issued to the original payment method. Once approved, refunds may take several business days to appear depending on your bank or payment provider.

Shipping charges are non-refundable unless the issue was caused by AyaVine.

Order Cancellations

Orders may be canceled before fulfillment begins. Once an order has been packed, shipped, or fulfilled, it may no longer be eligible for cancellation.

AyaVine reserves the right to cancel and refund orders due to product availability, compliance concerns, payment issues, shipping restrictions, suspected fraud, or safety concerns.

Contact

To request a return, refund, or order review, contact hello@ayavinewellness.com.